Replay to Complaint Letters

PT Galaxy Maju

Jalan Transyogi 99, Cileungsi, Bogor

Telepon (027) 577567, Faksimile (027) 435343

Dear Mr. Ronald                                                                                             1 August 2015

Flower Street 12

Singapore

Dear sir,

We are very sorry to learn from your letter of 23 July, complainin of delay in delivery. It came as a surprise as the absence of any earlier complaint had let us to believe that goods supplied to your order were reaching you punctually.

It is our usual practice to send the goods by the carrier well in advance of promised delivery dates and the televisions you refer to left here on 7 July. We are very concerned that our effort to give punctual delivery should be frustrated by delay in transit. It is very possible that other customers are also affected and we are taking up the whole question with carriers.

We thank you for drawing our attention to a situation of which we had been quite unaware until you wrote to us and ask you to accept our apologies for the inconvenience you have suffered.

Yours Sincerely.